This Agreement explains how to stop paying for Vicin+ and how to remove your Vicin account entirely. It sits alongside our Terms of Service and Privacy Policy, and is issued by Hangzhou Weiyu Technology Co., Ltd.
Your right to cancel
You may cancel Vicin+ whenever you like, and you may delete your account whenever you like. We ask for no reason and charge no fee for either. Up until the moment you cancel, ordinary use of the Service must still follow the Terms of Service.
An account that is currently suspended or under review can still be deleted. Doing so does not settle or waive any claim either side may have arising from the conduct that led to the suspension.
Step by step
Cancelling a Vicin+ subscription
Open Settings → tap your name → Subscriptions → Vicin+ → Cancel Subscription. There is also a shortcut inside the app: Vicin → Settings → Manage Subscription.
Open Google Play → tap your profile picture → Payments & subscriptions → Subscriptions → Vicin+ → Cancel subscription.
Vicin+ features stay switched on until the end of the period already billed. After that the subscription simply does not renew — nothing further is charged.
Deleting your Vicin account
Open Vicin → Settings → Account → Delete Account, then follow the prompts. Once you confirm, the deletion begins and cannot be called back.
Email backend@weiyukeji.shop from the address registered on the account, with "Delete my account" as the subject. We confirm it is really you, then complete the deletion within a reasonable period.
How billing works
- Every Vicin+ subscription is billed by the Apple App Store or Google Play. The Company never takes the payment directly.
- Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends.
- If a renewal charge fails — an expired card, say — Apple or Google normally retry it. When the retries run out, the subscription lapses.
- Price changes come with at least 30 days' notice, and you can cancel before the new price takes effect.
- Introductory offers and free trials roll onto the standard price when the promotional window closes, unless you cancel before then.
Refunds
Since the app stores collect the money, they also decide the refunds. We cannot return a payment we never received. Requests go through:
- Apple — file at reportaproblem.apple.com.
- Google — request inside Google Play, or via Google's refund help page.
- Statutory rights — the EU, the UK, parts of Australia, Canada and China grant consumers withdrawal or refund rights that override a platform's own policy. We honour those to the extent the law requires; write to us and we will support your claim with the store.
When a refund is granted, it is final, and the Vicin+ features covering that period switch off at the same moment.
Data afterwards
Once the deletion is confirmed:
- Your profile stops being shown to anyone immediately.
- Photos, prompts, matches, voice notes and chat history are erased from live systems within a reasonable period.
- Copies may remain in encrypted backups for a limited window before those backups rotate out.
- A minimal record — a hashed identifier and the deletion date — is kept for a limited period so that banned accounts cannot re-register, then removed.
- Transaction and accounting records are kept for as long as tax and commercial law requires.
Want a copy first? Export it from Settings → Account before you delete, or ask us at backend@weiyukeji.shop. Full detail lives in the Privacy Policy.
What can't be undone
Deletion is permanent. We cannot restore a deleted profile, its photos, its matches or its messages — not on request, not by escalation. Reinstalling Vicin later means starting a brand-new account from zero.
And if you cancel Vicin+ and later come back, any introductory offer or free trial you already used will not be offered a second time.
Disagreements
If you think a cancellation or refund was handled wrongly, email backend@weiyukeji.shop first — we reply within 14 days and most things end there. Should that not resolve it, either party may bring the matter before the competent people's court with jurisdiction at the registered seat of Hangzhou Weiyu Technology Co., Ltd., following the dispute procedure in our Terms of Service. This Agreement is governed by the laws of the People's Republic of China, without depriving you of mandatory consumer protections where you live.
Reaching us
- Cancellation and billing: backend@weiyukeji.shop
- Company: Hangzhou Weiyu Technology Co., Ltd.
- Post: Room 2494, No. 2 Wuchaoshan, Shima Community, Liuxia Subdistrict, Xihu District, Hangzhou, Zhejiang Province, China